AQUAVENTURERS Terms and conditions.
ORDERS
1. Any purchase of our products will be governed by these terms.
2. All products are subject to availability.
3. All orders are subject to acceptance by us & may be withheld at our absolute discretion.
4. The quantity, quality and description of any specifications for the products shall be those set out in the site but you should be aware that the images appearing on the website are not always accurate. We reserve the right to correct errors and omissions in any price or other information without any liability.
5. It is your responsibility to ensure that you hold any relevant qualifications from a recognized training organization before purchase.
6. All advice or recommendations are followed entirely at your own risk
7. Goods on the Site may only be sold to persons aged 18 or over. In placing an order for any such goods you represent and warrant that you are at least 18 years old. We reserve the right to refuse any order where satisfactory proof of age has not been provided.
DELIVERY
1. We aim to keep most items in stock, however should a particular item be out of stock we will advise you straight away .
2. Most items will generally be dispatched the same day if ordered before 1pm but some out of stock products may take longer. Any delivery date will be an estimate only, although AQUAVENTURERS will always strive to make sure your goods are delivered in 3-4 working days. We shall not be liable for delays caused by matters out of our control.
3. Any claim based on any defect in quality or condition of the products must be notified to us within 7 days of delivery after which you will deem to have accepted the goods.
4. Delivery charges . Goods shall be delivered by a carrier of AQUAVENTURERS choosing. Delivery costs are to mainland UK addresses and are shown on the checkout and will be added to the invoice. Should you require an urgent delivery please request alternative methods available. Charges are to mainland UK only , additional charges may be due to Highlands and Islands ,Isle of Man , Northern Ireland and ALL non UK addresses, please mail for delivery costs.
5. Risk of damage to or loss of the product shall pass to you at the point at which they are delivered.
6. For UK couriered consignments please provide an address where the items can be signed for . If no delivery address is specified consignments will automatically be sent to the billing address. For items where the Courier has not been able to deliver additional redelivery charges may be due.
7. We do not accept any liability for delays caused by items that are out of stock.
PAYMENT
1. Payment is due on dispatch of your order. We will not debit your card until the items are despatched.
2. Our catalogue prices and website prices are displayed in UK£ sterling. It should be noted that your payment card will be debited in UK£ Sterling. You may use MasterCard, Visa, Switch, Solo, Electron to purchase goods . Sorry we don't accept American Express cards.
3. All prices in our website are subject to change without prior notice to reflect any increase in the cost to us.
4. We aim to protect legitimate credit card owners from fraud and therefore will report to the necessary authorities any person attempting to use a card which they are not been authorized to use.
PROPERTY
1. Property in the product shall pass to you provided your payment has cleared and/or received.
2. Aquaventurers asserts all of its intellectual property rights in all of its promotional materials and trademarks.
WARRANTIES & LIABILITY
1. To the extent permitted by law, we shall not have any liability for the content of any websites which link into this site.
2. All products supplied conform to all relevant British and European standards.
3. All products are supplied with a full UK supplier's guarantee, the details of which are available on request.
4. If there is a defect in any of the products then we will replace the defective products free of charge or if you choose not to have a replacement you are entitled to a full refund of the price of the product (or a proportionate part of the price). Your statutory rights are unaffected.
5. We will use all all our power to ensure that the Site remains available at all times. However, we cannot guarantee that the Site will operate continuously or will be error free. We therefore cannot accept any liability for any failure or non-availability of the Site.
6. We do not accept, and hereby exclude to the fullest extent permissible under law, any liability for indirect or consequential loss or damage including, but not limited to, any loss of data, profit, revenue or business however caused. Nothing in these terms and conditions shall be construed as excluding or limiting liability for death or personal injury caused by negligence or for fraud.
RETURNING UNWANTED, WRONG SIZE OR FAULTY GOODS
We hope that these goods are correct but if not please find below our refund policy:
If there is a problem then contact AQUAVENTURERS by mail, Email or phone immediately so we can rectify the problem to your satisfaction
1. If any product that is purchased does not turn out to be the correct size for you then we will exchange it for the correct size provided that the product has not been used in any way and is returned to us in its original packing (if applicable) "as new". You will be liable for the cost of returning the item to us and its subsequent redelivery.
2. If any product that is purchased is faulty we will exchange it for an identical replacement free of charge provided that the product is returned to us in its original packaging and the fault is notified to us. The replacement is at the discretion of AQUAVENTURERS. Please note that fault during use, such as flooding, may require goods to be returned to manufacturer for warranty confirmation. We will of course refund your return carriage costs in this instance.
3. We want you to be confident that you have the full support of our technical team when making a purchase and that should any product prove to be faulty we will ensure it is repaired and returned to you with the least disruption. Should you believe that any product you have purchased from us is faulty, first contact us letting us know the problem, giving us as much detail as you can and one of our team will let you know of the best action to take. If the item needs to be returned we will do everything to remedy the problem as quickly as possible. (This will not affect your statutory rights).
4. Please contact AQUAVENTURERS before returning any unwanted items. A full refund (minus the cost of posting the item to you) can be issued for any unused returned goods.(You will be responsible for the postage in returning the goods back to us) A restocking fee of 20% will be charged for goods that were a special order.
5. Please contact AQUAVENTURERS before returning any items. If the item was ordered incorrectly i.e. wrong size or colour then a free exchange can be made. You will be responsible for ALL Postage .
6. When returning goods please enclose receipt, the Return's Number and all contact details (including daytime phone), and a note of why the goods are being returned. It is essential that this is filled out and attached to your original receipt when returning the item. If this is not filled in and returned then your request will not be processed.
7. Please be aware that any bag damaged in transit on an airline is the responsibilty of the airline and NOT the manufacturer. We advise all customers to report any damage/compensation directly to the airline.
EXPORT
1. If goods are to be shipped or used overseas, then it is your responsibility to ensure that the product is able to be shipped to and used in your country. Also that you have the correct qualifications to purchase the items.
2. We do not offer a refund (excluding faulty items) to countries outside of the European Union.
3. Incorrectly sized items (suits and BCD's) dispatched inside or outside the United Kingdom and inside the European Union can be swapped but customers are responsible for the cost of shipping the items back to us and then the return carriage costs, to return the goods back to the customer. If any product that is purchased is faulty we will exchange it for an identical replacement free of charge or a full refund.
4. Consignments dispatched to addresses outside of the UK may only be sent to the registered billing address as held by your credit card company.
5. For all SCUBAPRO and UWATEC products: Delivery only to addresses in the EEA (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden and the United Kingdom).
6. Due to it being a circumstance beyond our reasonable control, we do not accept any responsibility for shipment delays due to customs issues and/or for any excise duties levied on a consignment.
VAT
1. Any order made from the UK or EU will incur 17.5% VAT unless exempt e.g. BFPO or European Business(please provide your VAT number on ordering).
YOUR RIGHT TO CANCEL
1. You may cancel your order and receive a refund within 10 days of receiving the goods.
A deduction may be made from the refund to cover the direct costs of collecting the goods where they have not
been returned, as requested, by the consumer. To cancel or return all or part of an order you must notify immediately
by telephone.
PRIVACY POLICY
1. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the data protection act 1998)
2. We will only collect information given at the time of ordering or registering. We confirm that we will not pass on any of your information to any other company. Any information collected by Aquaventurers will only be used to send further offers or promotional items to you by Aquaventurers. Your details will be automatically added to our mailing list, if you do not wish us to send to you any further offers or promotional materials then please e-mail us at nothanks@aquaventurers.co.uk
3. Your online point of contact is Robert Wilson B.A, who can be contacted directly via e-mail – rob at aquaventurers.co.uk or by phone on 0151-298 2122
CUSTOMER SATISFACTION
1. We want you to use Aquaventurers for all your Scuba Requirements, so if you are not happy with the service
you have received please contact the Sales manager on the following:
Tel +44 (0) 151 298 2122
or e-mail: rob at aquaventurers.co.uk
GENERAL
1. You are not entitled to assign or transfer any of your rights or obligations under this contract.
2. This contract shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts.
3. For all SCUBAPRO and UWATEC products: Delivery only to addresses in the EEA (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden and the United Kingdom).
4. Calls to AQUAVENTURERS regarding any terms and conditions are to be made between the hours of 930am to 5pm Tues to Fri. & 930am to 4pm Sats.
DISCLAIMER
Professional training and certification from a reputable diving agency in the technique of scuba diving must be successfully carried out before use of our products featured on the website.
Use of Scuba equipment by UNCERTIFIED, or UNTRAINED PERSONS is DANGEROUS AND CAN RESULT IN SERIOUS INJURY OR DEATH.
Any equipment purchased and received from AQUAVENTURERS is done so on the understanding that the customer/purchaser is fully trained and in the use of the scuba equipment and holds the relevant qualifications.
